Shipping & Returns

SHIPPING

Our Neon Signs are all handcrafted - So as every sign is an individual piece of art we take the upmost of care and love to detail. That is why our production time averages 10 working days after payment. During peak periods this timeframe may increase to 3-4 weeks. Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number.


ALL OUR PRICES ARE ALREADY INCLUDING SHIPPING (WORLDWIDE!) - SO IT'S FREE FOR YOU :-)!

RETURNS

As mentioned before, all our signs are handcrafted which makes each to a unique piece of art.

As that said, we can only accept returns/refunds on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order. All sales are final once placed on site.

In the very unlikely case of your piece arriving broken or faulty, you have 7 days from the day of tracked delivery to let us know via email at info@neon-vibes.com and we will deliver a replacement free of charge.

We offer a 12 month guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :) 

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